Terms of Service

Welcome to SimuTherapy! Thank you for using our products and services ("Services"). The Services are provided by SimuTherapy, and by using our Services, you agree to these Terms, including the Privacy Policy, which is incorporated by reference. Please read them carefully.

Using our Services Don't misuse or abuse our Services. Don't interfere with our Services or try to access them in a way other than what we provide. You can use our Services only as permitted by law. We may suspend, ban, or stop providing our Services to you if you do not follow our Terms, Privacy Policy, or other policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you may access. You may not use content from our Services unless you have obtained permission from its owner or are otherwise permitted by law. These Terms do not grant you the right to use any branding or logos from our Services without written consent from SimuTherapy. Do not remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services may display some content that does not belong to SimuTherapy. This content is the sole responsibility of the individual who makes it available. We may review content to determine whether it is illegal or violates any of our policies, and we will remove or refuse to display content that we believe violates our policies or the law. We do not necessarily review all content and you should not assume that we do.

In connection with your use of our Services, we may send you announcements, administrative messages, and other information. You may opt out of some of these communications. Some of our Services are available on mobile devices. Do not use our Services in a way that distracts you and prevents or diminishes your ability to obey traffic and safety laws.

Listening and Therapy Services DO NOT USE OUR SERVICE FOR EMERGENCIES. SIMUTHERAPY LISTENERS ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS. ALL CRISIS CHATS WILL BE TERMINATED IMMEDIATELY. IF YOU ARE THINKING ABOUT SUICIDE, IF YOU FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS, OR IF YOU OTHERWISE HAVE ANY MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL 911 (OR THE RELEVANT EMERGENCY NUMBER IN YOUR COUNTRY) AND NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES.

You acknowledge and agree that Listeners and Therapists are neither employees nor agents nor representatives of SimuTherapy, and SimuTherapy assumes no responsibility for any act or omission of any such Listener or Therapist.

You understand and agree that, although a mental or medical health professional, physician, attorney or other professional Listener or Therapist may have been accessed through SimuTherapy, SimuTherapy cannot predict or assess the competence of, or appropriateness for your needs, of the professional or other Listener or Therapist. You also acknowledge and agree that you take full responsibility for the decision to access a Listener or Therapist through the Site and to continue to interact with the Listener or Therapist, and that the role of SimuTherapy is strictly limited to providing access to such Listeners and Therapists for your consideration.

Your relationship relating to the Listening and Therapy Services is strictly with the Listener or Therapist. We are not involved in any way with the actual substance of that relationship or any part of the Listening or Therapy Service (whether provided through the Platform or not). Information shared between User and Therapist during online therapy services may be reviewed periodically by SimuTherapy to conduct quality control, address potential safety issues, and 

prevent misuse of our platform, if certain suspicious or potentially harmful activity is detected. We may also use aggregated data from chat transcripts to conduct research and development. In reviewing this information, SimuTherapy will maintain all applicable confidentiality/HIPAA/privacy standards.

SimuTherapy makes no representation or warranty whatsoever as to (a) the accuracy or availability of the Listening Platform or the Sites, (b) the willingness or ability of the Listener or Therapist to listen, (c) the willingness or ability of any Listener or Therapist to give advice, (d) whether the Member shall find a Listener or Therapists useful or satisfactory, (e) whether the Member shall find a Listener or Therapist's advice relevant, useful, accurate or satisfactory, (f) whether the listening of the Listener or Therapist will be helpful, (g) whether the advice of the Listener or Therapist will be responsive or relevant to the Member's question, or (h) whether the Listener or Therapist's advice will otherwise be suitable to the Member's needs.

SimuTherapy does not verify the skills, degrees, qualifications, credentials or background of any Listeners. While SimuTherapy does verify the license, qualifications and credentials of Therapists providing services through SimuTherapy, you acknowledge that we do not guarantee such verification of the skills, degrees, qualifications, credentials, competence or background of any Therapist. It is your responsibility to conduct independent verification regarding any Therapist that provides you with Therapy Services (whether through the Platform or not). WE STRONGLY RECOMMEND THAT YOU CHECK THE CERTIFICATION AND/OR LICENSING OF THE MEDICAL PROFESSIONAL, MENTAL HEALTH PROFESSIONAL, PHYSICIAN, ATTORNEY OR OTHER PROFESSIONAL LISTENER WITH THE APPLICABLE STATE LICENSING BOARD OR AUTHORITIES IN THE LISTENER'S STATE OR COUNTRY.

In case you make a payment through the Platform, or make any payment to us, this payment is made to the Therapist for the Therapist Services. We may charge the Therapist by taking a portion of this payment for the use and operation of the Platform ("Platform Use Fees"). However, we will not be deemed as the Therapist of any Therapy Services regardless of payment. Furthermore, the payment for the use of the Platform is made by the Therapist and not by you.

SimuTherapy provides bulletin boards which allow Members to post questions about various topics and allow Listeners, Therapists and Members to volunteer answers to such questions. Information and advice found on SimuTherapy is intended for general information purposes only and does not replace a meeting with a professional. You are encouraged to verify any information provided on SimuTherapy. Any reliance on information is done at your sole risk and liability.

SIMUTHERAPY DOES NOT WARRANT THE VALIDITY, ACCURACY, OR AVAILABILITY OF ANY CONTENT OR ADVICE PROVIDED BY LISTENERS, THERAPISTS, OR CHATBOTS, AND SIMUTHERAPY WILL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY MEMBER DUE TO RELIANCE ON ANY SUCH INFORMATION OR ADVICE.

Chatbots SimuTherapy utilizes cutting-edge technology including complex algorithms and machine learning to deliver limited, interactive chat features with our Chatbots.

You understand and agree that, although a Chatbot may have been accessed through SimuTherapy, SimuTherapy cannot predict or assess the Chatbot's competence of, or appropriateness for your needs. You also acknowledge and agree that you take full responsibility for the decision to access a Chatbot through the Site and to continue to interact with the Chatbot, and that the role of Simu

Therapy is strictly limited to providing access to such Chatbots for your consideration.

Your SimuTherapy Account You need a SimuTherapy account in order to use our Services. You may create your own SimuTherapy member and/or therapist account. You may hold only one member and one therapist account. To protect your SimuTherapy account, keep your password confidential. You are responsible for any activity that happens on or through your SimuTherapy account. If you discover any unauthorized use of your password or SimuTherapy account, contact SimuTherapy customer support.

Privacy The SimuTherapy Privacy Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that SimuTherapy can use your data in accordance with our Privacy Policy.

Digital Millennium Copyright Act We respect the intellectual property rights of others and request users to do the same. We will respond to notices of abuse or alleged copyright infringement and terminate accounts of repeat offenders according to the process set out in the U.S. Digital Millennium Copyright Act ("DMCA"). Consistent with the DMCA, if you believe there is copyright infringement, please send an email or written notice to our Designated Agent (SimuTherapy DMCA Agent, dmca@simutherapy.com):

description of the alleged infringement identification of the copyrighted work your name and contact information (email address and phone number) signed statement that you are either the copyright owner or the person authorized to act on behalf of the copyright owner.

Your Content in Our Services Some of our Services allow you to upload, submit, store, send or receive content. SimuTherapy shall maintain the storage and integrity of such data in accordance with our Privacy Policy.

You can find out more about how SimuTherapy uses and stores your content in the Privacy Policy. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

About Software in Our Services Our Services may include downloadable software, which may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.

You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permissiom.

Modifying and Terminating Our Services We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

You can stop using our Services at any time. SimuTherapy may also stop providing Services to you, or add or create new limits to our Services at any time.

We believe that you own your data. Preserving your access to and control of your data is important. Upon request, we will delete all data related to your account in accordance with our Privacy Policy.

Our Warranties and Disclaimers DO NOT USE OUR SERVICE FOR EMERGENCIES. OUR LISTENERS ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS. ALL CRISIS CHATS WILL BE TERMINATED IMMEDIATELY. IF YOU ARE THINKING ABOUT SUICIDE, IF YOU FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS, OR IF YOU OTHERWISE HAVE ANY MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL 911 (OR THE RELEVANT EMERGENCY NUMBER IN YOUR COUNTRY) AND NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES.

We provide our Services using a reasonable level of care and skill and we hope that you enjoy using them. There are certain things that we do not promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER SIMUTHERAPY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, OR AGENTS MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE OUR SERVICES “AS IS.” WE EXCLUDE ALL WARRANTIES.

Liability for Our Services WHEN PERMITTED BY LAW, SIMUTHERAPY AND SIMUTHERAPY’S AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, OR AGENTS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF SIMUTHERAPY AND ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, AND AGENTS FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE SO CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).

IN ALL CASES, SIMUTHERAPY AND ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, AND AGENTS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

Business Uses of Our Services If you are using our Services on behalf of a business or organization, that business or organization accepts these terms. It will hold harmless and indemnify SimuTherapy and its affiliates, officers, directors, shareholders, employees, sub-contractors, representatives, and agents from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgements, litigation costs, and attorneys’ fees.

Our Warranties and Disclaimers DO NOT USE OUR SERVICE FOR EMERGENCIES. SIMUTHERAPY LISTENERS ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS. ALL CRISIS CHATS WILL BE TERMINATED IMMEDIATELY. IF YOU ARE THINKING ABOUT SUICIDE, IF YOU FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS, OR IF YOU OTHERWISE HAVE ANY MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL 911 (OR THE RELEVANT EMERGENCY NUMBER IN YOUR COUNTRY) AND NOTIFY THE POLICE OR EMERGENCY MEDICAL SERVICES.

We provide our Services using a reasonable level of care and skill, and we hope that you enjoy using them. There are certain things that we do not promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER SIMUTHERAPY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, OR AGENTS MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE OUR SERVICES “AS IS.” WE EXCLUDE ALL WARRANTIES.

Liability for Our Services WHEN PERMITTED BY LAW, SIMUTHERAPY AND SIMUTHERAPY’S AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, OR AGENTS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF SIMUTHERAPY AND ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, AND AGENTS FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE SO CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).

IN ALL CASES, SIMUTHERAPY AND ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, REPRESENTATIVES, AND AGENTS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

Business Uses of Our Services If you are using our Services on behalf of a business or organization, that business or organization accepts these terms. It will hold harmless and indemnify SIMUTHERAPY and its affiliates, officers, directors, shareholders, employees, sub-contractors, representatives, and agents from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgements, litigation costs, and attorneys’ fees.

About These Terms We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page and email them to registered users. We’ll post notice of modified additional terms in the applicable Service. Changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should immediately discontinue your use of that Service.